Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse in Germany. Typical delivery times are:

🇩🇪 Germany: 2–5 business days
🇪🇺 Other EU countries: 5–10 business days

Once your order ships, you will receive an email with a tracking number so you can follow your package in real time.

🌍 Do you ship internationally?
Currently, we ship within Germany and selected EU countries. Please enter your shipping address at checkout to confirm availability and costs for your region.

🔍 How can I track my order?
After your order is dispatched, we will send you an email containing a tracking link and number so you can monitor your shipment’s progress at any time.

💳 What payment methods do you accept?
We accept a variety of secure and popular payment methods, including:

• Visa

• Mastercard

• PayPal

• Klarna (where available)

All transactions are encrypted to protect your data and ensure safe payments.

⏳ What if my order is delayed?
Delays can occasionally occur due to public holidays, weather conditions, or courier issues. If your order hasn’t arrived within the estimated time frame, please contact us at vergomigaveabai@gmx.net with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes! Returns are accepted within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please contact us first to receive detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing vergomigaveabai@gmx.net with your order details and clear photos of the issue. We will arrange a replacement, refund, or store credit as appropriate.

💬 Need more help?
We’re always here to support you. Contact us anytime:

📧 Email: vergomigaveabai@gmx.net
📞 Phone: +49 1551 0554980
🏢 Address: Sofolly UG, Ludwigstraße 32c, 63179 Obertshausen, Germany
🕘 Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET